Refund policy

Return & Refund Policy

Every InfiMood Studio puzzle is crafted to bring you peace, mindfulness, and a satisfying experience. We want you to feel completely at ease when ordering with us. If anything about your order disrupts your Zen, our team is here to help make it right.

Returns
If you are not fully satisfied with your puzzle, please contact us within 30 days of delivery. We will do our best to assist and guide you through the return process. To be eligible for a return, the puzzle must be unused, un-assembled, and in its original packaging.
Please note: Original shipping fees are non-refundable. For non-defective returns (e.g., change of mind), a 10% restocking fee will apply to cover handling, inspection, and processing.

Order Modifications and Cancellations
We process orders quickly to get your puzzle to you as fast as possible. If you need to make a change to your order or cancel it, please contact us within 24 hours of placing the order (or before dispatch). Our team will do our absolute best to accommodate your request.

Damaged, Defective, Missing, or Broken Pieces
A missing piece shouldn't ruin your peace of mind. If there is any issue with your order upon arrival - such as a damaged frame or defective pieces - please reach out to us immediately.
Because our puzzles feature intricate, laser-cut irregular shapes, we understand that accidents happen. If you accidentally break a wooden piece during assembly, or find a piece missing, we will gladly send replacement parts (for free) to help you complete your masterpiece with confidence.

Support
For any assistance, returns, or replacement requests, please email us at pandrix.contact@gmail.com
Please include your Order Number and a photo of the issue (if applicable). Our team will respond within 1 to 2 business days.

Thank you for choosing InfiMood Studio to piece your peace together.