Shipping Policy

At InfiMood Studio, we believe that good things—and great art—take a little time. Our intricate, laser-cut wooden puzzles and custom frames are carefully inspected and securely packaged to ensure they reach you in pristine condition.

We proudly ship worldwide. To bring you these unique, irregular-shaped designs at the best possible value, our products are dispatched directly from our specialized artisan fulfillment centers in Asia.

Order Processing Time

Once you place an order, the soothing journey begins. Please allow 1 to 3 business days for our team to process, carefully pack, and dispatch your order. Once shipped, you will receive a tracking number via email.

Estimated Delivery Times

United States
Orders are handed over to local couriers (such as USPS) upon arrival in the US. Standard delivery typically takes 7 to 14 business days after dispatch.

United Kingdom & Europe
Orders typically arrive within 7 to 14 business days. For most EU/UK orders, VAT is collected at checkout where applicable to minimize delays at customs.

Canada & Australia
Orders typically arrive within 8 to 15 business days via local postal services.

Rest of the World
Depending on your exact location and local customs processing, orders typically arrive within 10 to 20 business days.

(Note: The delivery times above are estimates. While we always strive to deliver your Zen experience as quickly as possible, occasional delays due to high holiday volumes or customs are outside our control).

Customs, Duties, and Taxes

For our US customers, orders fall well below the threshold for import duties, meaning there will be no surprise charges upon delivery. For international orders outside the US, customers are responsible for any customs duties or import taxes imposed by their local government.

Order Tracking

Once your package leaves our facility, you will receive a shipping confirmation email containing your tracking link. Please note that it may take 2-4 days for the carrier's system to update the tracking information online.

Insured Shipping & Lost Packages

Your peace of mind is our priority. If you select Insured Shipping at checkout and your package is marked as lost, missing in transit, or arrives severely damaged, we will investigate immediately and arrange a free replacement for you.

Incomplete or Incorrect Addresses

Please double-check your shipping address at checkout. InfiMood Studio is not responsible for packages delivered to an incorrect address provided by the customer. If you notice an error in your shipping details, please contact us at pandrix.contact@gmail.com within 24 hours of placing your order so we can attempt to correct it before dispatch.